Welcome to INCREFF. The website name is Increff SFS and is owned and operated by NextSCM Pvt. Ltd. (“INCREFF”). By using and accessing our marketplace platform (“Platform”), you confirm that you understand and agree to these Terms & Conditions (“Terms”), which govern your use of the Platform. These Terms apply to all users of the Platform, including buyers (“Customers”) and sellers (“Sellers”).

Please take the time to review these Terms carefully before using the Platform. If you disagree with any of these terms, we kindly request that you refrain from using the Platform.

1. Agreement to Terms

By accessing or using our Platform, you acknowledge that you have read, understood, and agree to comply with these Terms. If you do not accept these Terms, we suggest you stop using the Platform immediately.

We may update these Terms from time to time, and any updates will be posted here. Your continued use of the Platform after changes are made signifies your acceptance of those changes.

2. Account Registration

To make full use of our Platform, you may need to create an account. When registering, you agree to:

• Provide accurate, up-to-date information.

• Keep your account details, including login credentials, secure, and be responsible for any activity under your account.

• Inform us immediately if you suspect unauthorized access to your account.

We have the right to suspend or terminate accounts that violate these Terms.

3. Using the Platform

• Eligibility: You must be legally capable of entering into a binding agreement under Indian law to use the Platform. By using the Platform, you confirm that you meet this eligibility requirement.

• Acceptable Use: You agree to use the Platform for lawful purposes only and in accordance with these Terms. You will not:

  • Violate any laws or regulations.

  • Engage in deceptive or fraudulent behaviour.

  • Interfere with the Platform’s functionality.

  • Post harmful, defamatory, or unlawful content.

4. Site Security

You are strictly prohibited from attempting to breach, violate or compromise the security of the Site, including, but not limited to, the following activities:

• Accessing data that is not intended for you or attempting to log into a server or account that you are not authorized to access.

• Attempting to probe, scan, or test the vulnerabilities of any system or network, or attempting to bypass security or authentication measures without proper authorization.

• Interfering with the service provided to any other user, host, or network. This includes, but is not limited to, submitting viruses to the Site, overloading, flooding, spamming, mail bombing, or attempting to crash the system.

• Sending unsolicited emails, including promotional or advertising messages about products or services.

• Forging or altering any part of the header information in any email or newsgroup posting.

Violations of the security of the system or network may lead to civil or criminal liability.

INCREFF reserves the right to investigate any occurrences that may involve such violations. We may cooperate with law enforcement authorities to prosecute individuals involved in such actions. You also agree not to use any device, software, or routine to interfere with or attempt to interfere with the proper functioning of this Site or any activities conducted on it. Additionally, you agree not to use any engine, software, tool, agent, or other mechanism (including but not limited to browsers, spiders, robots, avatars, or intelligent agents) to navigate or search the Site, other than the search tools provided by INCREFF or generally available third-party web browsers.

5. Marketplace Transactions

• Sellers: Sellers who list products on the Platform are fully responsible for the accuracy and legality of their listings, and for ensuring timely delivery of products as promised.

• Customers: Customers must review product details, descriptions, and prices before placing an order. Once an order is confirmed, Customers are obligated to complete the purchase.

• Pricing: Prices on the Platform are subject to change at any time. Any discrepancies in pricing are the responsibility of the Customer and Seller to resolve.

6. Payments

• Accepted Payment Methods: We offer various payment options, including credit/debit cards, digital wallets, and other payment methods available on the Platform. Payments are processed securely.

• Third-Party Payment Processors: INCREFF relies on third-party payment gateways for processing transactions. By making a payment, you agree to the terms of the relevant payment provider.

• Refunds and Cancellations: Refunds and cancellations are handled based on the Seller’s policy as well as INCREFF’s return and refund policy. INCREFF facilitates the refund process but is not directly responsible for the outcomes.

7. Shipping & Delivery

• Delivery Responsibility: Sellers are responsible for the shipping of orders, including selecting third-party couriers, and ensuring the timely delivery of products to Customers.

• Shipping Costs: Shipping fees will be calculated and displayed at the time of checkout. These may vary depending on the Seller’s location and the delivery address.

• Shipping Delays: INCREFF is not liable for delays in the shipping or delivery process caused by third-party logistics partners or unforeseen circumstances.

8. Returns, Exchanges, and Refunds

General Overview

Increff operates solely as a marketplace platform facilitating transactions between the Sellers and Customers. All returns, refunds, and exchanges are governed by and processed in accordance with the respective brand’s return and refund policies. Each product listing on our Platform includes the specific return and refund terms applicable to that item as determined by the respective brand.

By making a purchase, Customers explicitly acknowledge and agree that they are subject to the individual return policies of each brand from which they purchase products.

Platform Role and Limitations

Increff serves exclusively as a technology platform facilitating the connection between the Sellers and Customers. We do not assume any responsibility or liability for the return and refund policies set by individual brands on our Platform. Our role is limited to:

1. Displaying the brand-specific return and refund policies as provided by the Sellers.

2. Facilitating the technical process of return initiation through our Platform interface.

3. Transmitting return requests to the respective Sellers.

4. Processing refunds as instructed by the Sellers through our payment system.

PLEASE NOTE: Each Seller operating on the Increff Platform maintains its own return and refund policy, which may vary significantly from Sellers.

Return Process

The return process shall be executed according to the following framework:

• Customers must initiate returns through the Increff Platform interface

• The return request will be evaluated against the specific Seller brand’s return policy

• If approved by the Seller, Customers must follow the brand’s prescribed return shipping process

• The Seller will conduct its own verification of returned items according to their standards

• Refunds will be processed as per the Seller’s policy and timeline

Increff’s role in this process is purely facilitative, and all decisions regarding the acceptance or rejection of returns rest solely with the respective Seller brands.

Refund Processing

Refund processing is subject to the following conditions:

• All refund decisions are made exclusively by the respective Seller brands.

• Refund timelines are determined by individual brand policies of the Seller.

• Increff will process refunds through our payment system only upon explicit authorization from the Seller.

• The refund amount, including any deductions, will be calculated according to the Seller’s policy.

• Any disputes regarding refund amounts must be resolved directly with the Seller.

• Exceptions

While Increff maintains a strict policy of non-intervention in brand-specific return matters, we reserve the right to:

• Suspend Seller brands that consistently violate their stated return policies.

• Require Sellers to clearly communicate their return policies.

• Implement platform-wide minimum standards for policy transparency.

• Facilitate communication between Sellers and Customers in dispute cases.

• Maintain records of return transactions for regulatory compliance.

9. Intellectual Property

• Platform Content: All content displayed on the Platform, including but not limited to logos, images, text, and software, are owned by INCREFF or its licensors and are protected by the applicable intellectual property laws.

• User-Generated Content: By submitting content (such as product listings, reviews, or other materials) to the Platform, you grant INCREFF a non-exclusive, royalty-free, transferable license to use, modify, and distribute the content as part of the services provided.

• Trademarks: The trademarks and service marks used on the Platform are owned by INCREFF. You may not use them without permission.

10. User Reviews and Feedback

Customers may leave reviews and ratings for products they purchase. When submitting reviews, you agree that:

• The review is truthful and based on your experience with the product.

• Your review will not violate the rights of others or contain harmful content.

• INCREFF reserves the right to remove any review that violates these Terms.

11. Disclaimer of Warranty and Limitations of Liability

THE SITE IS PRESENTED “AS IS.” NEITHER WE NOR OUR PARTNERS, OR LICENSORS MAKE ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER, EXPRESS OR IMPLIED, IN CONNECTION WITH THESE TERMS AND CONDITIONS OR THE SITE OR ANY OF THE CONTENT, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE, EXCEPT TO THE EXTENT SUCH REPRESENTATIONS AND WARRANTIES ARE NOT LEGALLY EXCLUDABLE.

YOU AGREE THAT, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, NEITHER WE NOR OUR PARTNERS, OR LICENSORS WILL BE RESPONSIBLE OR LIABLE (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE) UNDER ANY CIRCUMSTANCES FOR ANY (a) INTERRUPTION OF BUSINESS; (b) ACCESS DELAYS OR ACCESS INTERRUPTIONS TO THE SITE; (c) DATA NON-DELIVERY, LOSS, THEFT, MISDELIVERY, CORRUPTION, DESTRUCTION OR OTHER MODIFICATION; (d) LOSS OR DAMAGES OF ANY SORT INCURRED AS A RESULT OF DEALINGS WITH OR THE PRESENCE OF OFF-WEBSITE LINKS ON THE SITE; (e) VIRUSES, SYSTEM FAILURES OR MALFUNCTIONS WHICH MAY OCCUR IN CONNECTION WITH YOUR USE OF THE SITE, INCLUDING DURING HYPERLINK TO OR FROM THIRD PARTY WEBSITES; (f) ANY INACCURACIES OR OMISSIONS IN CONTENT; OR (g) EVENTS BEYOND THE REASONABLE CONTROL OF INCREFF. WE MAKE NO REPRESENTATIONS OR WARRANTIES THAT DEFECTS OR ERRORS WILL BE CORRECTED.

FURTHER, TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER WE NOR OUR PARTNERS, OR LICENSORS WILL BE LIABLE FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING LOST PROFITS) RELATED TO THE SITE OR YOUR USE THEREOF REGARDLESS OF THE FORM OF ACTION WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND IN NO EVENT SHALL OUR MAXIMUM AGGREGATE LIABILITY EXCEED.

YOU AGREE THAT NO CLAIMS OR ACTION ARISING OUT OF, OR RELATED TO, THE USE OF THE SITE OR THESE TERMS AND CONDITIONS MAY BE BROUGHT BY YOU MORE THAN ONE (1) YEAR AFTER THE CAUSE OF ACTION RELATING TO SUCH CLAIM OR ACTION AROSE. IF YOU HAVE A DISPUTE WITH US OR ARE DISSATISFIED WITH THE SITE, TERMINATION OF YOUR USE OF THE SITE IS YOUR SOLE REMEDY. WE HAVE NO OTHER OBLIGATION, LIABILITY, OR RESPONSIBILITY TO YOU.

This disclaimer constitutes an essential part of the Terms.

12. THIRD-PARTY LINKS AND CONTENT DISCLAIMER

References to any third-party names, marks, products, or services, as well as hypertext links to third-party websites or information, are provided solely for your convenience. Such references do not, in any way, indicate an endorsement, sponsorship, or recommendation by INCREFF of the third-party, its products, services, or any form of relationship between INCREFF and those third parties.

INCREFF does not control or assume responsibility for the content of third-party websites linked through our Platform. We do not make any representations regarding the accuracy, reliability, or completeness of the information provided on these external sites. By clicking on links to third-party websites, you acknowledge and agree that you are doing so at your own risk.

Furthermore, INCREFF is not liable for the actions, content, or services offered by such third-party websites, including but not limited to their privacy policies and terms of service. We recommend that you carefully review the terms, conditions, and privacy policies of any third-party websites you visit through links on our Platform.

13. Indemnity

You agree to indemnify and hold INCREFF, its affiliates, employees, and agents harmless from any claims, losses, or damages arising from your use of the Platform, violation of these Terms, or actions that result in a third-party claim.

14. Termination of Access

These Terms of Use are effective unless and until terminated by either you or INCREFF.

You may terminate the Terms of Use at any time, provided that you discontinue any further use of this Site. INCREFF may terminate the Terms of Use at any time and may do so without notice, and accordingly deny you access to the Site, such termination will be without any liability to the Site.

Upon termination of the Terms of Use by either you or INCREFF, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the Terms of Use or otherwise. Any such termination of the Terms of Use shall not cancel your obligation to pay for the product already ordered from the Site or affect any liability that may have arisen under the Terms.

15. Privacy

Your personal information is governed by INCREFF’s Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to the collection, use, and processing of your personal data as described in our Privacy Policy.

16. Governing Law and Dispute Resolution

• Applicable Law: These Terms are governed by the laws of India.

• Dispute Resolution: Any disputes arising from the use of the Platform or these Terms will be resolved through binding arbitration, in accordance with Indian law, with the venue of arbitration located in Bangalore, India.

17. Miscellaneous

If any provision of these Terms is found to be unenforceable or invalid, the rest of the Terms will remain in effect. These Terms, together with the Privacy Policy, constitute the entire agreement between you and INCREFF with respect to your use of the Platform. INCREFF is not responsible for any delays or failure to perform due to circumstances beyond our control, such as natural disasters, government action, or technical issues.

We reserve the right, in our sole discretion, to change/ alter/ modify these Terms and Conditions at any time by posting the changes on the Site. Any changes are effective immediately upon posting to the Site. Your continued use of the Site thereafter constitutes your agreement to all such changed Terms and Conditions. We may, with or without prior notice, terminate any of the rights granted by these Terms and Conditions. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the Site.

Nothing contained in these Terms and Conditions shall be construed as creating any agency, partnership, affiliation, joint venture or other form of joint enterprise between us. Our failure to require your performance of any provision hereof shall not affect our full right to require such performance at any time thereafter, nor shall our waiver of a breach of any provision hereof be taken or held to be a waiver of the provision itself. In the event that any provision of these Terms and Conditions shall be unenforceable or invalid under any applicable law or be so held by any applicable arbitral award or court decision, such unenforceability or invalidity shall not render these Terms and Conditions unenforceable or invalid as a whole but these Terms and Conditions shall be modified, to the extent possible, by the adjudicating entity to most fully reflect the original intent of the parties as reflected in the original provision. The headings in the Terms & Conditions are for convenience only and shall not be used in its interpretation.

18. Contact Information

If you have any questions or concerns regarding these Terms, please contact us at:

Customer Support