General Overview

Increff operates solely as a marketplace platform facilitating transactions between the Sellers and Customers. All returns, refunds, and exchanges are governed by and processed in accordance with the respective brand’s return and refund policies. Each product listing on our Platform includes the specific return and refund terms applicable to that item as determined by the respective brand.

By making a purchase, Customers explicitly acknowledge and agree that they are subject to the individual return policies of each brand from which they purchase products.

Platform Role and Limitations

Increff serves exclusively as a technology platform facilitating the connection between the Sellers and Customers. We do not assume any responsibility or liability for the return and refund policies set by individual brands on our Platform. Our role is limited to:

1. Displaying the brand-specific return and refund policies as provided by the Sellers.

2. Facilitating the technical process of return initiation through our Platform interface.

3. Transmitting return requests to the respective Sellers.

4. Processing refunds as instructed by the Sellers through our payment system.

PLEASE NOTE: Each Seller operating on the Increff Platform maintains its own return and refund policy, which may vary significantly from Sellers.

Return Process

The return process shall be executed according to the following framework:

• Customers must initiate returns through the Increff Platform interface

• The return request will be evaluated against the specific Seller brand’s return policy

• If approved by the Seller, Customers must follow the brand’s prescribed return shipping process

• The Seller will conduct its own verification of returned items according to their standards

• Refunds will be processed as per the Seller’s policy and timeline

Increff’s role in this process is purely facilitative, and all decisions regarding the acceptance or rejection of returns rest solely with the respective Seller brands.

Refund Processing

Refund processing is subject to the following conditions:

• All refund decisions are made exclusively by the respective Seller brands.

• Refund timelines are determined by individual brand policies of the Seller.

• Increff will process refunds through our payment system only upon explicit authorization from the Seller.

• The refund amount, including any deductions, will be calculated according to the Seller’s policy.

• Any disputes regarding refund amounts must be resolved directly with the Seller.

Exceptions

While Increff maintains a strict policy of non-intervention in brand-specific return matters, we reserve the right to:

• Suspend Seller brands that consistently violate their stated return policies.

• Require Sellers to clearly communicate their return policies.

• Implement platform-wide minimum standards for policy transparency.

• Facilitate communication between Sellers and Customers in dispute cases.

• Maintain records of return transactions for regulatory compliance.