88% of consumers are willing to pay for same-day or faster delivery, and 46% expect online retailers to offer such services. Are you able to meet the new order fulfillment demands?
In the dynamic e-commerce landscape, businesses face a critical turning point as they expand. While growth brings opportunities, scaling operations to meet escalating consumer demands for rapid delivery presents significant challenges. Today, a substantial portion of shoppers expect same-day or next-day service, placing immense pressure on retailers to optimize their order fulfillment capabilities.
Challenges of Traditional Fulfillment
- Bottlenecks in processes
- Strain on internal resources
- Diversion from strategic priorities
This pivotal juncture compels businesses to consider automation not just as a strategic advantage but as a necessity to sustain growth while meeting customer expectations.
Automation in Action: Setting the Autopilot
Automated fulfillment goes beyond mere mechanization; it involves integrating smart technology to manage the entire fulfillment lifecycle. This is why many global brands, such as PUMA, Bestseller, BFL Group, Celio, Adidas, and many more, trust the Increff Order Management System (OMS) to streamline their operations.
Increff OMS boasts key functionalities, including:
- Accurate Inventory Management: Near real-time synchronization of inventory and orders every 15-30 seconds, ensuring 100% inventory accuracy and visibility.
- Intelligent Order Splitting and Routing: Efficient processing of orders containing items from different locations, optimizing delivery based on predefined configurations.
- Custom Configurations for Enhanced Flexibility: Store managers can make steps like order acceptance, picking, and packing either mandatory or optional.
- Dynamic Order Reassignment: Automatically reassigns orders not acknowledged within a set timeframe, improving overall fulfillment times.
These features collectively enhance operational efficiency and customer satisfaction, making the Increff Order Management System a critical investment for brands looking to scale and maintain a competitive edge.
Let’s dive into how Increff OMS transforms inventory management and order fulfillment into a seamless, almost pilot-free operation.
How Increff OMS Automates Your Order Fulfillment
Exposing Inventory Across Channels
The first step in efficient order fulfillment is having a clear view of your inventory across all channels. Increff OMS integrates seamlessly with clients’ webshops or brand.com platforms, exposing real-time inventory data from all fulfillment locations. This transparency ensures that customers see accurate stock levels as they shop, reducing the chances of order cancellations due to out-of-stock items and enhancing customer trust in the brand.
Intelligent Order Splitting and Routing
Order splitting ensures efficient processing of orders containing items from different locations or with varying availability. Automated routing optimizes order delivery by directing them to the most suitable fulfillment centers based on proximity, stock levels, and shipping costs. These functionalities streamline operations, reduce errors, and enhance overall efficiency in managing and fulfilling customer orders.
The system doesn’t just take orders—it smartly routes them based on predefined configurations set by the client. Whether it’s prioritizing faster delivery, reducing logistics costs, or managing shipments across borders, Increff OMS automates the decision-making process. Orders are automatically split and directed to the optimal fulfillment locations, ensuring that each order is processed in the most efficient way possible.
Custom Configurations for Enhanced Flexibility
Increff OMS offers unmatched flexibility in how orders are processed at the store level. Store managers can configure the system to make certain steps like order acceptance, picking, and packing either mandatory or optional. This capability is particularly advantageous for stores aiming to streamline their processes and reduce operational complexity. In fact, in some configurations, orders can be processed with just a single click—a boon for stores seeking to minimize procedure while maximizing efficiency.
Order Hoping – Dynamic Order Reassignment
A standout feature of Increff OMS is its ability to hop orders that are not being attended to promptly and intelligently. If an order is not acknowledged within a set maximum acceptance time—customizable to each store based on factors like order volume and staff availability—the system will automatically reassign the order to another location. This ensures that no order is left behind, improving overall fulfillment times and reducing potential customer dissatisfaction.
Increff OMS respects the unique operational hours of each store, counting only those hours when assessing order processing times. This thoughtful feature ensures that the system aligns with real-world operations, providing a realistic framework for order fulfillment. Suppose a store doesn’t acknowledge an order within the allowable time frame. In that case, Increff OMS will transfer it to the nearest store with available capacity, thus ensuring that customer orders are fulfilled more quickly and efficiently.
Batch Processing and Workflow Automation
Increff OMS supports batch processing of orders, allowing bulk actions such as printing shipping labels and invoices. Workflow automation reduces manual intervention, speeds up processing times, and minimizes errors.
Conclusion
Automating order fulfillment isn’t merely about efficiency; it’s about transforming the supply chain. By reducing human error, accelerating processing times, and streamlining operations, automation with tools like the Increff Order Management System meets and exceeds modern consumers’ stringent demands. By automating critical decisions regarding inventory exposure, order routing, and reassignment, Increff enables retailers to focus more on strategic growth and less on the minutiae of day-to-day operations. With Increff, businesses are equipped to meet customer expectations with speed and precision, propelling them to the forefront of retail innovation. It’s a crucial investment for retailers aiming to stay competitive and deliver exceptional service in an increasingly demanding market.
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Author: Summaya
