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Discover Our Vendor Management System in Action

View More Case Studies
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Puma, a renowned global sportswear brand celebrated for its groundbreaking and high-performance athletic products, remains at the forefront of innovation with its steadfast dedication to the “Forever Faster” ethos. Despite this commitment, the brand encountered certain supply chain challenges that momentarily hindered its vision to become the fastest sports brand in the world. These obstacles included inefficiencies in inventory and order management, stemming from the use of multiple tech platforms in a single warehouse. Discover how Increff WMS catalyzed Puma’s journey to unprecedented success with: Real-time inventory updates every 30 seconds Swift setup within just 30 minutes Elimination of the need for extra inventory during peak sales Drastic reduction in order processing time from 3 days to a mere 1 day Enhanced daily dispatch capacity, accommodating 3-4K orders seamlessly
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Addressing one of the biggest sustainability challenges of increasing electronic waste for one of the largest global e-commerce marketplaces. The brand is in the business of exchanging used mobile phones for new ones and providing discounts to customers on new purchases. It was looking for a solution to quality-grade used mobile phones before reselling in the secondary market. With Increff WMS, it was able to perform quality grading at the SKU level, based on audit results, and with inventory serialization, it generated items ID stickers for marking the inventory accurately. Problem statement With the increase in the size of the secondary market and demand for refurbished products, it is imperative for brands to emphasize the actual quality of the product in an honest and transparent way, to build customer trust. The leading e-commerce giant wanted a technology system that could help in the proper grading of used mobiles, based on hardware and software quality, and sell to B2B buyers on OLX, Quicker, retailer’s e-commerce platform, etc. They were looking for a WMS that could enable rapid integration and get them started as quickly as possible with inventory serialization for 100% tracking. Solution Increff WMS custom application (tool-kit) for grading mechanism facilitated: Full rapid integration with Increff WMS (core system) Thorough quality check and grading of SKUs based on audit results Individual item ID sticker for tagging to product, and tracking purposes Configurable audit questions and rules for quality checking Uploading bulk audit forms into a toolkit to speed up the audit process Impact The custom application was created and deployed to go live before the Diwali sale, in 2019, and enable smooth functioning of the exchange program at scale with real-time inventory updates. The project went live with one of the retailers participating in the exchange program. After the success of the project, a much larger retailer in the exchange program also integrated Increff WMS to upscale and streamline the reselling process. Currently, two large retailers, with warehouses in Bangalore and Mumbai are integrated with Increff WMS to build efficient warehousing for the refurbished mobile phone market. Increff WMS coupled with the custom application has been online for more than 2.5 years without any downtime or any major issue. Impactful numbers achieved in the second half of 2021 Average mobiles, per month, packed for vendors since May 2021 – 11.2 k Maximum mobiles packed for vendors, in a month – 16.9 k
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Launched by Landmark Group, STYLI a Saudi e-commerce fashion player was experiencing a high demand for faster order fulfillment. They were challenged to serve this growing demand, while also managing massive order surges, especially during the festive season sale. Find how Increff’s Gartner-recognized Warehouse Management System helped the brand achieve – 99.97% orders fulfilled within SLA (Promise to ship) – 13Hrs average order dispatch time – ~99.8% order fulfillment accuracy – ~99.5% inventory accuracy at the bin level and many more.

Allocation & Replenishment for E-commerce and Offline Retail

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New season allocation
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Auto Replenishment
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Interstore Transfers
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Special event allocation
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Dark Store replenishment
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Direct Vendor Fulfillment
Lets you handle marketplace, D2C, and B2B orders directly from vendor locations– no warehousing required on your end
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Volume Surge Management
Helps you effortlessly manage spikes in order volumes with intelligent allocation, vendor task panels, and zero manual intervention
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Smart Order Routing
Auto-assigns orders to the most suitable vendor based on live stock, SLA commitments, regional proximity, and fulfillment windows
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Returns Management
Enables smooth returns and issue resolution through integrated vendor workflows, QC checklists, and optional video capture

From Vendor To Customer In One Click

  • Direct Vendor Fulfillment, Configurable Allocation
  • API-first Integration with Real-time Visibility
  • Single-screen Tracking & Financial Control
  • Returns Logistics and Dispute Handling
  • Vendor Performance Dashboards and Insights

Advanced Inventory Management

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  • Direct-to-Consumer from Vendor Stock: Routes B2C orders straight to vendors for fulfillment via home delivery or store pickup, eliminating the need for extra space in brand stores.
  • Zero-ownership model: Fulfills every customer demand, however evolving, without physical inventory or logistics costs. Vendors can pick, pack, and ship, reducing warehousing costs and enabling D2C fulfillment.
  • Smart Allocation Logic: Sets SLAs and cutoff times by vendor, region, or category. Auto-assigns fulfillment based on proximity and availability, with independent decision-making for working staff.
  • Cross-Docking Ready: Enables rapid fulfillment via cross-docking for B2C orders as soon as inventory arrives with no putaway or picking required, and direct supplier shipping for B2B orders.

Benefits of Serialization

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  • Connect Easily With APIs: Integrates REST APIs with vendor OMS, WMS, or ERP systems.
  • Fallback Panels for Non-Tech Vendors: Vendors without integration capabilities can still fulfill via browser-based panels.
  • Near Real-Time Inventory Sync: Keeps vendor inventory in sync with your central system and marketplaces to avoid overselling.
  • Inventory Visibility: Exposes unified vendor inventory across your marketplace channels for real-time availability and sales expansion.

E-commerce Fulfillment Excellence

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  • Order-Level Traceability: Views every shipment, cost, and vendor involved, with each metric mapped to B2C orders.
  • Automated Reconciliation: Tracks what’s sent, what’s received and generates reports to settle vendor payments efficiently and on time.
  • Marketplace Updates: Views stock updates on marketplaces in real-time to avoid out-of-stock issues.

Returns Management

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  • Role-Based Access for Returns: Let vendors customize access to returns based on their roles and team assignments, allowing them to resolve issues without manual follow-ups.
  • Integrated QC & Claims: Enables video-based QC and dispute workflows to ensure clarity and reduce friction in returns.

Returns Management

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  • Data That Drives Accountability: Allows vendors to view their performance metrics for orders, fill rates, returns, and SLAs.
  • Custom KPI Reporting: Lets Brands to track turnaround time, rejection rates, and fulfillment SLAs to optimize vendor partnerships.
  • Audit and compliance logs: Monitors who did what– across order acceptance, returns, and quality checks.
Partner Element

Fits right in with your partners

Marketplace integrations

Real-time inventory and order processing from major
ecomm channels

ERP, POS, WebShop

Accurate, live return item tracking

Logistics integrations

Faster deliveries through smarter logistics
decisions

Others

Fastest store-level sales, inventory and order
data syncing
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Plug and Play with our other
Multichannel Platforms and Services

Store Management System

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Sell store inventory across all channels. Level up in-store independent customer experiences and increase store efficiency for in-store staff.

Omnichannel Fulfillment

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Unify inventory and order processing across all digital and physical touchpoints. Let customers buy, collect, or return items wherever they want, guaranteeing flexibility and satisfaction at every channel

Endless Aisle

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Reduce walkouts by merging in-store and online inventory in real time—letting customers browse and buy out-of-stock or off-location items using their mobile, with no store staff or RFID requirements.

Self Checkout

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Empower your customers to skip the queue. Scan, pay, and go, all from your mobile device, for a smooth and secure in-store shopping experience

BOPIS/BORIS

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Let your customers buy online and pick up their orders in-store (BOPIS), or return online purchases at your store (BORIS), for unmatched convenience and satisfaction

Increff Serial Code (InSC)

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Get 100% inventory visibility across your supply chain through unique QR-based, item-level tracking.

Vendor Inventory Management System

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Sell without holding stock and ship directly from Vendors. Expose warehouse and vendor inventory and fulfill marketplace demand with greater efficiency.
  • Store Management System
  • Omnichannel Fulfillment
  • Endless Aisle
  • Self Checkout
  • BOPIS/BORIS
  • Increff Label Software
  • Vendor Inventory Management System